Eboracum FAQs
Which credit cards do you accept?
We accept VISA, Mastercard, Apple Pay and American Express, as well as PayPal.
Are your products suitable for vegans?
All our scented candles are vegan friendly and cruelty free.
How do I care for my scented candle?
Remove all packaging from your Eboracum Candle. Keep out of reach of children and pets. Place on a heat resistant, level surface. Do not light if the glass is cracked or damaged, and do not leave a burning candle unattended. Do not burn for more than 4 hours at a time. Keep the wick trimmed to 6mm. Stop using when 10mm of wax remains, or if the silver wick disc becomes visible. Keep the candle away from draughts and flammable materials. Keep the wax pool clear of debris such as match heads. Allow the wax to harden before moving. Take care when extinguishing the flame. Snuff out the flame instead of blowing it out. Ensure candles are at least 15cm apart, and allow ample headroom for the heat from the flame.
How do I care for my diffuser?
Remove all packaging and unscrew diffuser cap, carefully remove plug, replace cap and insert reeds. Allow the reeds to soak up the fragrance. if you are wanting a stronger aroma, use all the reeds provided. To maximise the impact of the fragrance, carefully rotate the reeds on a regular basis. Please wash your hands after coming in contact with the oils and the reeds. Always place on a flat, stable surface. Avoid placing diffuser on areas with direct sunlight. Do not allow the oil to make contact with polished, waxed, synthetic surfaces or fabrics. Oil may cause staining. Keep out of reach of children and pets.
Where can I buy Eboracum Candles products?
All our products are available to buy on our website and to the following retailers:
- Hammonds of Hull, 1 Paragon St., Hull
- Visit York, 1 Museum St., York
- Ella De Wastney Interiors, Gillygate York
- Cafe FeVa, 1st Floor Red House Antiques, York
- Kuki Hair and Beauty Spa, Huntington York
- David Lloyd Harrogate, Oakdale Place, Harrogate
Click here to view full details of our stockists:
https://eboracumcandles.co.uk/stockists
How long do the candle and diffuser lasts?
- 150g candle up to 25 hours burn time
- 220g candle up to 40 hours burn time
- 100ml Reed Diffuser in eco-friendly base up to 3 months
- 150ml Diffuser Oil refill in eco-friendly base up to 5 months
What type of wax do you use to make your candles?
- We use a blend of high-quality vegetable, soy and purified mineral wax. All candles are hand poured in York.