Returns & Refunds

We hope you are delighted with your order. However if for any reason you're not entirely satisfied with your goods, you may return items bought at www.eboracumcandles.co.uk in their original, unused and saleable condition for a refund or exchange within 14 working days from receipt. You are not required to give us any reason for doing so, however, proof of purchase (order number) is required.  

You will be required to organise and pay for the return of the items to us. Before doing so, please contact us for a return reference at customerservice@eboracumcandles.co.uk 

Our Return address is: 

Eboracum Candles

Red House Antiques Centre

1 Duncombe Place, York

YO1 7ED

Tel: 01904593501

If you received any complimentary items with your order, these will need to be returned as well. 

Incorrect Delivery

If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting Customer Services within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge. 

Faulty Items

If there is a fault with your product, please return it to us for investigation at the above address. Proof of purchase is required. Please retain proof of postage so that we can refund you. If the product is deemed faulty, to be decided in the sole discretion of the Company, we will replace the product for you, or if you prefer will refund you the cost of the product plus standard shipping cost, but not the price of any other delivery option chosen by you. 

Returning an item

If you are returning an item to us, please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package. We cannot accept liability for returned goods lost or damaged in transit. 

Processing Time

If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.

If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.